FAQS
Frequently Asked Questions
How do I purchase a Rolex from OQT Brokerage?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
What is your return policy?
We offer a three day no questions asked return policy as well as one year service warranty. Outside of three days we offer a buyback. Please note this is for domestic orders and does not include in-store or international purchases.
Do you accept offers?
The best price that we offer is our wire price which saves you 3.1 percent off the credit card price. We do not offer any further discounts as we offer the best pricing, as well as product, in the pre-owned Rolex market. Overnight insured shipping anywhere in the U.S. is complimentary.
What is your policy for International orders?
Most orders ship FedEx overnight For international orders we accept wire payment only (UK, Canada & Australia we accept PayPal as well) which is our lower “buy it” price. There is a $150 flat international shipping fee and your package will ship the day payment is received and comes to you priority post. Delivery time is usually an additional couple of days. We do not calculate duty, as that is the responsibility of the buyer.
What countries do you ship to?
We ship to all countried across the Globe
Is your site secure?
OQT Brokerage is protected by a 256 bit SSL (Secure Socket Layer) so your information is completely secure. Also, we will never sell or distribute your information to anyone.
What are my payment options?
Our payment options are wire (bank transfer), all major US credit cards (VISA, Mastercard, American Express & Discover), PayPal, Paypal Credit. For international orders, we accept wire payment only. For Canada, UK and Australia we accept PayPal as well.
How do I know you have received my payment?
We will notify you via email that wire has been received and that your watch is being processed to ship. If payment was made by credit card or 3rd party, we may call you with security questions. To ensure your order is not held up, please be sure to return signed invoice with a copy of your drivers license. Once your watch is ready for shipping, you will receive tracking information.
Are all your watches authentic?
We guarantee that every pre-owned Rolex watch on this site is 100 percent authentic. Further, all our watches are serviced with authentic Rolex parts. We stand behind this authenticity guarantee and offers a full refund on any watch not found to be completely authentic.
Are your watches serviced?
All watches listed on our site have been serviced by a Rolex service provider who holds a Rolex parts account, prior to listing for sale utilizing only Rolex replacement parts used, if needed. If a watch has a crystal scratch or bezel scratch, we will replace them with Rolex crystals and inserts.
What is your warranty?
We offer a one year service warranty on all watches. All watches listed on our site have been serviced by a service provider with a Rolex parts account prior to listing for sale, so you should not require any type of overhaul service for 5 to 7 years.
What is the size of the bracelet?
Men’s watches go out to fit a 7.25” to 7.5” wrist and ladies 6.25” to 6.5” wrist. If you need extra links, email us once you place your order and we will contact you if there is an additional cost for links. If there is, we will sell the links to you at cost.
We are happy to size your watch for you prior to shipping. Just let us know what circumference you would like the watch to be prior to shipping.
Can you customize my watch?
We do not customize watches. We sell factory Rolex, Cartier and other luxury brands only.
Do your watches come with Rolex Box and Papers?
If a watch has original box and/or papers it will be stated and the picture of the box and paperwork will be shown. Otherwise, the watch will come with a OQT brokerage presentation box and the watch will have been discounted accordingly. Many of our customers prefer the savings when there are no box and papers.
Are your photographs of the actual watch?
Yes, all photos are of the actual watch unless we state ‘temporary’ master. However, all side views of watch are untouched and magnify x10 and are always of the actual watch shown.
What assurances you can offer about OQT Brokerage Watches?
We have been in business for 10 years and you can find articles on us in the Wall Street Journal, Forbes, Inc. Magazine and more.
What is an "Authorized Dealer" or "Official Dealer"?
An Authorized or Official Dealer is simply a dealer who has agreed to work with a limited number of manufacturers in exchange for steeply discounted pricing on merchandise. However, the manufacturers place strict guidelines on merchandise pricing for Authorized Dealers, which restricts the dealers from discounting merchandise. As such, these dealers operate at very high margins and do not pass savings on to their customers. In addition, it is strictly forbidden for many top tier Swiss manufacturers such as Rolex and Cartier to sell any of their products retail online.
How secure is your site?
We use state-of-the-art encryption software to ensure that all transactions on our site remain safe and secure. The personal information collected during sales is only used for the purposes of billing, shipping, and verification; we value our customers’ privacy and will never share their information with advertisers or anybody else.
How do you get your merchandise?
We purchase all of our products from other jewelry stores, authorized dealers, respected industry wholesalers and industry trade shows that feature only the highest quality merchandise. In addition, we purchase quality pre-owned merchandise from private individuals like you. Individuals nationally and abroad describe and send pictures of their watches, get a range for purchase, and send their watches for trade or cash on a daily basis. Whether they want to trade-up or cash-in, the process is easy and worry-free.
How do I know my watch is authentic?
Every watch we sell at OQT brokerage is certified authentic and genuine name-brand, unless otherwise specified. Our expert and certified Master watchmakers conduct rigorous reviews of each watch to ensure its authenticity before we list anything for sale. You’re welcome to authenticate your watch locally at any authorized retailer. It is essential to use authorized retailers only for any questions regarding a luxury timepiece. For a list of authorized retailers for any specific brand please go to the manufacturers website. Authenticity has never once been an issue at OQT brokerage and we are extremely proud of our track record dating back many years and thousands of watches.
If the item appears on your website with a price, does that mean it’s in stock?
Yes. Unlike most online retailers we have a physical show-room in Atlanta, and all of our inventory online is in the show-room. Every watch listed online is in stock and ready to ship the same day.
Do you sell Rolex parts?
We do not sell any Rolex parts, bracelets or links.
Do you have a Rolex service provider you can recommend?
Our service providers are to the trade only. We recommend contacting Rolex directly or Ben Bridge Jewelers.
How do I know the watch I buy from your site is real?
All watches are certified by our watch experts as a 100% authentic. If you have any suspicions about your watch’s authenticity send it back to us at any time and we will give you a full refund. Also, unless stated otherwise, use of the word “original” herein means “factory original Rolex”.
What is the difference between Chronograph and Chronometer?
A chronograph refers to watches with stopwatch functionality and typically refers to the Daytona model when talking about Rolex. Chronographs will have two to three additional subdials or registers on the face of the watch and corresponding pushers to control them. These types of Rolex watches are usually popular with those active in sports and racing where keeping time is often useful.
A chronometer is a watch that has gone through extensive testing and ensured to meet certain precision standards. For Swiss watches such as Rolex, all watches given the “chronometer” label has been certified by the COSC, the Official Swiss Chronometer Testing Institute, after severely testing the accuracy of the movement for 15 days, across multiple positions and temperatures. For mechanical watches such as 99% of Rolex, they must be within +4 and -6 seconds off after the testing period in order to pass.
What types of Rolex watch crystals are there?
There are two types of crystals used by Rolex.
1. Acrylic – found in older vintage Rolex models, these crystals can scratch but are easy to polish or replace.
2. Sapphire – these crystals are scratch resistant and are difficult to be scratched by any material except diamond and minerals with a hardness rating of 10. They are more expensive, more likely to shatter on heavy impact, and if scratches do occur, cannot be polished.
How much do Rolex watches cost?
A Rolex watch can vary depending on the type of material used, such as gold, platinum, diamonds, rarity, and market demand. In some instances, due to market demand, a stainless steel watch might be more sought after than gold models, making the two different models cost nearly the same.
Do Rolex watches tick?
All mechanical watches tick, however Rolex movements are engineered in such a way that the second hand appears to sweep as opposed to tick. It has become Rolex’s trademark.
What's the least expensive Rolex I can purchase?
We offer a ‘sort by price’ feature to assist you. The link is located at the top navigation bar on the main page.
Rolex crafts its products with precious metals, including stainless steel, gold, platinum and Rolesor (a combination of steel and gold), and stainless steel is the least expensive of these materials. But while models outfitted with stainless steel consistently remain the least expensive watches in the Rolex lineup, keep in mind that the company was the first to use this highly corrosion-resistant super alloy 904L metal as early as 1985. So even an “inexpensive” Rolex is still far ahead of anything else in its class.
Are Rolex Watches a good investment?
Pre-owned and select vintage Rolex watches are very sound investments. In fact, Rolex models over 25 years old have doubled in value. You see, brand awareness is a major factor in increasing resale demand. This is not the case with all luxury watches, but because of its history and sheer buying power in the market, Rolex is an exception to the rule.
Those in the watch industry understand that a Rolex not only holds its value but will also increase in price, thanks to its exceptional quality, appeal and desirability. Add to this the incredible demand sought by Rolex enthusiasts ‘round the world, and it’s easy to see why and how the value of pre-owned Rolex models consistently remain at peak levels.